User blog comment:TenCents/Off-Topic Blog 3 (sort of)!!!:)/@comment-3276102-20110401172104/@comment-3276102-20110402155520

A lot of our customers were ticked off.

I could understand why they were upset, and I sympathized ... though my sympathy evaporated rapidly when they started berating us for it, as if we somehow had any control over any of this happening.

When my co-workers were grumbling about this, one of our managers tried to placate us with the usual Corporate B.S. - "Oh, the customers aren't really mad at you, they're just upset and want to vent, you shouldn't take it personally."

Uh, yeah, I'll tell you what, Mr. Suit, when you are the one who has to endure somebody getting right in your face and screaming that you should be ashamed of yourself for breaking their children's hearts, and not get upset, then you can tell us about how we shouldn't take these things personally.

